Student Experience Manager-Bath
Ref:
42484
Job Type:
Temporary
Location:
- South West
Job Title: Student Experience Manager
Location: Bath
Hours: Full-Time (Monday Friday, with occasional evening/weekend work as required)
Salary: Competitive (dependent on experience)
Recruiter: Total Staff Services
About the Role
Total Staff Services, on behalf of our client a leading student accommodation provider in Bath are seeking a proactive and enthusiastic Student Experience Manager.
This is a key role within the accommodation team, responsible for ensuring students have the best possible experience during their stay. You will oversee day-to-day operations, manage resident engagement activities, and ensure the delivery of excellent service standards in a safe and supportive environment.
Key Responsibilities
Act as the main point of contact for residents, providing guidance and support throughout their stay.
Manage the on-site team to deliver excellent customer service and a welcoming environment.
Organise and deliver a varied programme of social, wellbeing, and community-building events.
Ensure compliance with health & safety, safeguarding, and accommodation policies.
Handle escalated issues or complaints in a professional and timely manner.
Work with the facilities team to ensure accommodation is well-maintained and secure.
Maintain accurate records, reporting regularly on occupancy, student satisfaction, and service delivery.
Build positive relationships with local universities and partners.
Skills & Experience
Previous experience in student accommodation, hospitality, or property management (essential).
Strong leadership and team management skills.
Excellent communication, interpersonal, and organisational abilities.
Customer-focused, with a friendly and professional manner.
Ability to plan and deliver events that engage a diverse student population.
Knowledge of health & safety, safeguarding, or compliance procedures desirable.
IT literate (Microsoft Office, CRM/databases).
Whats on Offer
Competitive salary and benefits package.
Full-time hours with flexibility to meet operational needs.
A supportive and collaborative working environment.
Opportunity to shape the student experience and make a real impact.
Career development and training opportunities within the accommodation sector.
Location: Bath
Hours: Full-Time (Monday Friday, with occasional evening/weekend work as required)
Salary: Competitive (dependent on experience)
Recruiter: Total Staff Services
About the Role
Total Staff Services, on behalf of our client a leading student accommodation provider in Bath are seeking a proactive and enthusiastic Student Experience Manager.
This is a key role within the accommodation team, responsible for ensuring students have the best possible experience during their stay. You will oversee day-to-day operations, manage resident engagement activities, and ensure the delivery of excellent service standards in a safe and supportive environment.
Key Responsibilities
Act as the main point of contact for residents, providing guidance and support throughout their stay.
Manage the on-site team to deliver excellent customer service and a welcoming environment.
Organise and deliver a varied programme of social, wellbeing, and community-building events.
Ensure compliance with health & safety, safeguarding, and accommodation policies.
Handle escalated issues or complaints in a professional and timely manner.
Work with the facilities team to ensure accommodation is well-maintained and secure.
Maintain accurate records, reporting regularly on occupancy, student satisfaction, and service delivery.
Build positive relationships with local universities and partners.
Skills & Experience
Previous experience in student accommodation, hospitality, or property management (essential).
Strong leadership and team management skills.
Excellent communication, interpersonal, and organisational abilities.
Customer-focused, with a friendly and professional manner.
Ability to plan and deliver events that engage a diverse student population.
Knowledge of health & safety, safeguarding, or compliance procedures desirable.
IT literate (Microsoft Office, CRM/databases).
Whats on Offer
Competitive salary and benefits package.
Full-time hours with flexibility to meet operational needs.
A supportive and collaborative working environment.
Opportunity to shape the student experience and make a real impact.
Career development and training opportunities within the accommodation sector.